The orders will be packed within 48 hours, and the freight company will activate the parcel number.

If you do not receive a tracking link, contact our team here: aliceandmariet@gmail.com

Delivery time depends on the distance:

Greece: 1-3 working days

Europe: 2-7 working days

All other countries: 2-8 working days

Please note that delays may occur due to high pressure at the shipping company or an increased number of orders received in our warehouse.

Please note that it is the customer's responsibility to check the latest regulations regarding customs charges, duties, and taxes of the destination country before placing an order and arranging the costs. We appreciate your understanding and encourage you to reach out with any questions about international shipping. If your products are returned to us due to a failed pickup, we will charge a fee of 30 Euros.

If your order is damaged or faulty, please reach out to aliceandmariet@gmail.com with your order number, photos, and a description of the problem.

Right of Withdrawal & Product Returns

You have the right to withdraw from your purchase within 14 calendar days from the day your products were delivered, without providing any justification.
In compliance with the latest EU consumer protection regulations, the process has been fully simplified. You can submit your request instantly. Please complete the form: https://aliceandmariet.com/#withdrawal-popup

Confirmation & Refunds:
As soon as you submit your request via the Withdrawal Button, you will instantly receive an automated confirmation of receipt at your email address. Your refund will be processed within 14 days of approval, using the same payment method you used for the initial transaction.

Return Shipping Costs: The customer is responsible for covering the return shipping costs.